If something has gone wrong, or you simply have a question you cannot find the answer to, we want to hear from you. The team behind Spin Kong is made up of real people who are authorised to look into account issues, payment queries, bonus disputes, and responsible gambling requests — not just to pass messages along, but to actually resolve them.

You can reach us through the contact channels listed on this page. When you get in touch, the more detail you can give us upfront, the better. Include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event in question. If your query relates to a transaction, the payment method and amount help us locate the record without going back and forth. Getting those details in your first message means we can usually give you a complete answer in a single exchange rather than asking follow-up questions that slow things down.

What Happens After You Contact Us

Once your message reaches us, it is logged and assigned to a member of the support team. They will review your account, check any relevant records, and respond through the same channel you used. We do not route standard queries through automated systems that cannot take action — the person reading your message has the access needed to investigate and, in most cases, resolve the issue directly. If your query involves something that requires a second review, such as a payment held for verification, we will let you know what is happening and what we are waiting on.

Formal Complaints and Responsible Gambling Requests

If you feel your query has not been handled fairly, you have the right to raise a formal complaint. A formal complaint is treated differently from a standard support message: it is escalated within the team, reviewed at a senior level, and you will receive a written response that addresses each point you have raised. If you remain dissatisfied after that process, you may refer the matter to the relevant dispute resolution body under our Curaçao licence. We will provide you with the details of that process if it becomes necessary.

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated as priority matters. If you contact us asking to restrict or close your account for responsible gambling reasons, that request will not be delayed or talked out of. We will act on it promptly, and we will not use the conversation as an opportunity to offer you alternatives that keep you playing.

One thing we will never do: we will never ask you to share your password, your full payment card number, or any security credentials over email or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us directly through the channels on this page so we can look into it.

We are here because something needs sorting. Let us know what it is.